Sometimes when a staff member tries to accept their invitation, they may receive an error saying that their surname is incorrect: 

If you have received this error there could be a few reasons:

  • You may have been invited with your last name spelt incorrectly. In this case, please contact the staff member who invited you and ask them to edit your invitation or let you know how it was spelt.
  • Some services also invite their staff using the first letter of their last name as the surname, so this could also be the cause of the error. 
  • Check there isn't a space before or after the name you have typed in.
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