Sometimes our Support Team will request that you re-install the app to make sure that everything is properly installed. You can do this by following these steps:
1: Tap "Apps" on your device (or something similarly named)
2: Click on the "Settings" icon
3: Go to "Application Manager" under the Applications section
4: Tap on the Educa Touch app, then hit "Uninstall"
5: Please then go to the Google Play store and search for "Educa Touch" to download re-install the app.