Supported File Types and Limits
File Type | Formats Accepted | Size Limit |
MOV, MP4, AVI, WMV | Up to 300MB | |
JPG/JPEG, PNG, GIF | No size limit | |
PDF, Microsoft Word, etc. | 20MB |
Video Upload - Process and Display
How the Video Upload Works
Select a video from your device using the Uploader.
A 2-second placeholder video will appear in your story to show how the video fits in. This placeholder remains until the video is converted into a browser-friendly format.
Videos may take a minute or two to process. For larger videos, refresh the page to view the final upload.
Display Conventions
Videos are displayed at 60% width by default.
Each video is placed on its own row to maintain layout consistency, especially for printed stories. Videos are not included in printed stories.
Use the Move arrows to rearrange videos as needed.
Troubleshooting Video Uploads
If your file exceeds the 300MB size limit, consider uploading to a cloud service (e.g., YouTube) and embedding the video into the story.
Image Display Conventions
Images load into the story or message body at 50% width (two images per row, centred).
Hover over an image to adjust its size or move it to a different location.
Attachment Display Conventions
Story Attachments: Displays a preview of the file in the story body and adds the full file as a downloadable attachment. Use a reflection box for additional context if needed.
Message Attachments: Appear only as downloadable files without a preview. Use the message body for your main content.
⛑️ If you encounter issues uploading a file, it may be due to:
Unsupported formats.
File size exceeding limits.