Formats & Size Limits

The video formats you can upload are MOV, MP4, AVI or WMV, and the file size must be 300MB or less. If you need to shrink your video or want to embed it to get around the file size limit, learn more on videos here.

There are no size limits for images and PDFs. The image formats are: JPG /JPEG, PNG or GIF. You can also upload PDFs, and there is under Settings there is an option to allow Microsoft Word uploads.

If you're having trouble uploading a file, it could be because you're trying to select a file that has an unsupported format, or is too big.

How to Find Your File Type

You might see an extension at the end of the file, e.g., child.png. If there is no extension, right click on the file and select 'Properties' (if you are using a PC) or 'Get info' (if you are using a Mac).

On most devices, you can change a file format by selecting "save as" or "export" and then choosing a different format under the Format dropdown. Then save.

Uploading HEIC files

If you import into Educa directly from your phone using our teacher web app or Touch family apps, your image convert automatically into a .jpeg file. If this is conversion is not happening, there is a setting you will need to change - here's how.

If you are uploading images to Google Drive or to your computer, then you'll need to convert the HIEC - here's how.

Internet Speed Issue?

It is possible, that your Internet is slow. Test your Internet speed here.

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