When this error occurs, it tends to be related to the password. There can be a few different ways to fix the issue.
- If you have forgotten your password, click the Forgot password? link from the login page and input your email address. It will send you a link to reset your password.
- If you receive Invalid email on the password screen, please see our other help article on "Invalid Email" error to assist with this.
- If your web browser has your password saved, and this is being auto-filled, you can use this article to help change this. Click here.
If you enter your password incorrectly, then you will be asked to prove you are "not a robot" with our captcha form, as shown below. Follow the instructions and select the correct numbers before you try to log in again.
This is a security step to make sure nobody malicious tries to get into the system when they shouldn't.
If you are still having trouble - contact us and let us know!