Troubleshooting + FAQ

Troubleshooting and Frequently asked questions

47 articles in this collection
Written by Alick Draper, Kieren Swann, and Elyse Stallard
Troubleshooting

Unsubscribe From Educa Notifications

​How to unsubscribe and stop receiving Educa notification emails
Written by Alick Draper
Updated over a week ago

"Invalid Email" Error

Helpful tips for login issues regarding your email
Written by Alick Draper
Updated over a week ago

"Invalid Email or Password" Error

Helpful tips for login issues regarding your password
Written by Alick Draper
Updated over a week ago

Surname is Incorrect Error

Why do I get an error saying my last name is spelled wrong? - (last name error, activate your account, activating teacher, activation error)
Written by Kieren Swann
Updated over a week ago

Clear your Cache Data on your browser

Clear your cookies on your browser? Trouble using Educa? Error Message Occurring?
Written by Alick Draper
Updated over a week ago

Taking a Screenshot

How to take a screenshot on PC, Apple and mobile devices
Written by Alick Draper
Updated over a week ago

No Option to "Invite Families"

Unable to find invite parents link / button, disappeared from child's profile
Written by Alick Draper
Updated over a week ago

Unable to Edit Your Child's Profile

No option to edit child's profile link / button, disappeared from child's profile
Written by Kieren Swann
Updated over a week ago

Avoid the Captcha Verification

How to avoid the prove you are "not a robot" section when logging in
Written by Kieren Swann
Updated over a week ago

Recover an Archived Profile

How to re-activate a child's archived profile
Written by Kieren Swann
Updated over a week ago

Best Internet Browser to Use

What is the best internet browser to use Educa on
Written by Kieren Swann
Updated over a week ago

Private Browsing Error

How to fix the private browsing error on your Mobile devices
Written by Alick Draper
Updated over a week ago

Email Invite Already Sent to Families or New Teacher

Error occurring when trying to invite family member or educator
Written by Alick Draper
Updated over a week ago

Update Your Browser

How to update your browser to the latest version
Written by Alick Draper
Updated over a week ago

Turn on Spell Check in your browser

How to set up spell check in Google Chrome
Written by Alick Draper
Updated over a week ago

Saved Passwords or Emails in Chrome

How to save and edit your auto-fill settings in Chrome
Written by Alick Draper
Updated over a week ago

Translating Educa using Google Translate

How to translate a page on your Educa Site to a different Language
Written by Alick Draper
Updated over a week ago

My Microsoft Word PDF is too large to upload

PDF file to large to upload
Written by Alick Draper
Updated over a week ago
FAQ

Reset Your Educa Password

How to reset your Educa Password
Written by Alick Draper
Updated over a week ago

Change your Email or Password

How to change your email or password through your account settings while logged into Educa
Written by Alick Draper
Updated over a week ago

Edit My Name

How to change my name or other account settings (for Family Members)
Written by Kieren Swann
Updated over a week ago

Logging in and Out of Educa

How to log in to your Educa site, and troubleshoot log in errors
Written by Alick Draper
Updated over a week ago

Login Details

How to find your log in information to sign into Educa
Written by Kieren Swann
Updated over a week ago

Bookmarking Educa on your web browser

How to bookmark / favourite Educa on Google Chrome, Internet Explorer, Safari and Firefox
Written by Elyse Stallard
Updated yesterday

Viewing Alert Notifications

How to view your alert notifications from the bell icon in Educa
Written by Kieren Swann
Updated over a week ago

Print all of your Child's Stories at once

How you can print all of a child's learning stories in one go
Written by Kieren Swann
Updated over a week ago

Remove Headers and Footers when Printing

Delete headings and footing notes (remove footers, print settings, printing heading, printing footers, header settings, footer settings)
Written by Kieren Swann
Updated over a week ago

Why can't I Publish my Plan?

Plan not publishing? Error message when trying to save Plan?
Written by Alick Draper
Updated over a week ago

Can't Open a Story Link

Why does the story link in the email not work?
Written by Kieren Swann
Updated over a week ago

Email Notification Settings

How to access and change your email notification settings to unsubscribe or receive different emails
Written by Kieren Swann
Updated over a week ago

Create a Desktop shortcut

How to set up a Desktop shortcut to your Educa site
Written by Alick Draper
Updated over a week ago

Only able to Approve some Stories

Why do I only get notified to approve some stories?
Written by Kieren Swann
Updated over a week ago

Can I Assign Children to Multiple Classes?

Am I able to list a child in more than one class? - (multi-class, two classes, 2 class)
Written by Kieren Swann
Updated over a week ago

New Teaching Professional Standards

How to enable the new Standards for the Teaching Profession
Written by Kieren Swann
Updated over a week ago

Updated Te Whāriki Curriculum (April 2017)

When is the new Te Whāriki curriculum going to be loaded into Educa
Written by Alick Draper
Updated over a week ago

Who can View my Comments?

Who is able to see what I comment on Individual and Group Learning Stories
Written by Kieren Swann
Updated over a week ago

Can I Archive a Teachers Profile?

Am I able to archive a staff member's account?
Written by Kieren Swann
Updated over a week ago

Can I Turn Off the Calendar?

Can I disable the event calendar or let parents know it is not being used?
Written by Kieren Swann
Updated over a week ago

Can you Invite Family Members in the App?

Am I able to invite family through the Educa Touch app? - (family member, invite family on the go, family member app)
Written by Kieren Swann
Updated over a week ago

Video taking too long to upload

Why can't I upload my video? Does it need to be Compressed?
Written by Alick Draper
Updated over a week ago

Saving a Video

Am I able to save a video on Educa?
Written by Kieren Swann
Updated over a week ago

Photo Editing Apps

A list of third party photo editing apps you can use on your tablet or mobile device
Written by Alick Draper
Updated over a week ago

What Tablet Should We Buy?

Tips on choosing a tablet or mobile device to use Educa with
Written by Alick Draper
Updated over a week ago

Are you able to message Teachers/Parents from within Educa?

Messaging teachers and/or parents within Educa Site
Written by Alick Draper
Updated over a week ago

Notification Settings for Head Teacher / Director

Notification settings, differences for Head Teacher / Director - (teacher settings, edit teacher profile, email alerts, email settings)
Written by Kieren Swann
Updated over a week ago

Organization of Teacher / Educator Tab

How staff are sorted on the teachers page - (sorting of teachers, sorting educators, organizing teachers, organizing educators)
Written by Kieren Swann
Updated over a week ago

Cancelling Your Educa Account

Find out how to cancel your Educa account.
Written by Alick Draper
Updated over a week ago