Skip to main content
All CollectionsFAQ
Can't move photos?
Can't move photos?

How to restore the orange Click & Drag option by clearing your cache

Educa avatar
Written by Educa
Updated over 2 weeks ago

If you're having trouble moving images in your story because the 'click and drag' option in the orange box has disappeared, clearing your browser’s cache can help restore this feature.

Solution: Clear Your Cache in Google Chrome

Quick Steps:

  1. Use the Keyboard Shortcut: Press Ctrl + Shift + Delete on Windows (Command + Shift + Delete on Mac).

  2. Select Time Range: Choose All time to clear the full cache.

  3. Choose What to Clear: Check Cached images and files.

  4. Delete Data: Click Clear data to complete the process.

After clearing your cache, refresh the page and the orange 'click and drag' option should reappear, allowing you to move photos again.

Did this answer your question?