FAQ

Commonly asked questions and troubleshooting ideas

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25 articles in this collection
Written by Geoff Nixon, Aaron Rushworth, and Tom Curley

Icons and Language in Educa

An explanation of the icons you see around Educa and Educa terms.
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Written by Geoff Nixon
Updated over a week ago

Downloading data from Educa Ratings for DRDP Online

Using the Export template in Ratings for DRDP period-end reporting
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Written by Tom Curley
Updated over a week ago

Draft & Published Stories - Who Sees Them, Who Can Edit?

Our Story Collaboration setting manages edit rights for draft stories and published stories.
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Written by Geoff Nixon
Updated over a week ago

Teacher Progressive Web App (PWA)

Teachers and admin staff should use the Educa teacher web app on phones and tablets. It accesses all of Educa. Here's how it works.
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Written by Geoff Nixon
Updated over a week ago

Troubleshooting FAQ

Frequently asked questions about using Educa
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Written by Geoff Nixon
Updated over a week ago

Why can't I see all of my children?

How to check to see if you are assigned to a child.
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Written by Geoff Nixon
Updated over a week ago

Who sees my Draft Plan, Plan and comments?

Access and visibility conventions and options in Educa for planning.
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Written by Geoff Nixon
Updated over a week ago

Uploading - File Types and Size Limits

Info on videos, images and documents you can add to Educa.
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Written by Geoff Nixon
Updated over a week ago

Clear Browser Autofill to Reset Password

How to remove and replace old remembered password from your browser when you change your Educa password.
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Written by Geoff Nixon
Updated over a week ago

Dictate Using Voice to Text on Your Phone

Educa supports voice-to-text dictation with the microphone icon on your phone for stories without typing - on web app and Touch family app.
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Written by Geoff Nixon
Updated over a week ago

Image Sideways or Upside Down? How to Fix.

If your photo orientation is incorrect on upload, you have options.
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Written by Geoff Nixon
Updated over a week ago

Translating Educa using Google Translate

How to translate a page on your Educa Site to a different Language
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Written by Geoff Nixon
Updated over a week ago

Story Due Notification Bells

Use Overdue Alerts to keep track of which children need stories. This article explains the notification bells.
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Written by Geoff Nixon
Updated over a week ago

Student Passwords - Change/Reset Options

If students forget passwords, they can reset using the "forgot password" link or their Microsoft or Google logins. Here's how.
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Written by Geoff Nixon
Updated over a week ago

Microsoft Edge: PDF Download Not Working

If the "Download PDF" button doesn't work from the Print Story page through Microsoft Edge, pop-ups may be blocked.
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Written by Aaron Rushworth
Updated over a week ago

Managing Printed Stories

Using Stories to Print in Reports to track which stories have been printed.
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Written by Geoff Nixon
Updated over a week ago

Turn on Spell Check in your browser

How to set up spellcheck or change your spell checker dictionary in Educa - by changing your browser setting
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Written by Geoff Nixon
Updated over a week ago

Log in Tips for Educa Touch

Troubleshooting Tips - Invalid Email or Password resets
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Written by Geoff Nixon
Updated over a week ago

Programs for Distance or Remote Learning

Learn how to maintain a connection with your community when distance learning.
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Written by Geoff Nixon
Updated over a week ago

Image Upload Error - HEIC

If your image is not accepted by Educa, you see a "file error" message, here are your option (for Apple devices)
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Written by Geoff Nixon
Updated over a week ago

Microsoft and Google Single Sign On (SSO)

Access Educa and other sites with one click. Save time or use it as backup if you forget your password!
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Written by Geoff Nixon
Updated over a week ago

Spelling and Grammar Checking Using Grammarly Extension for Google Chrome

This article outlines the process for installing the Grammarly extension for Chrome for enhanced spelling and grammar checking in Educa.
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Written by Aaron Rushworth
Updated over a week ago

Logging In To Educa - Shortcut Ideas

Your Educa website is unique, so you can log in directly. Here are alternatives to going to the Educa website login pages.
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Written by Geoff Nixon
Updated over a week ago

Internet Explorer (IE) No Longer Supported

Educa no longer supports Microsoft IE, here are your alternatives
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Written by Geoff Nixon
Updated over a week ago

Find Your Educa Touch Software Version Number

Sometimes Educa Support may ask you for the version of iOS, Android or Educa Touch installed on your device. Here's how to do it.
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Written by Geoff Nixon
Updated over a week ago