FAQ

Commonly asked questions and troubleshooting ideas

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16 articles in this collection
Written by Geoff Nixon, Alick Draper, and Aaron Rushworth

FAQ for Teachers and Admins

Frequently asked questions about using Educa
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Written by Geoff Nixon
Updated over a week ago

Teacher Progressive Web App (PWA)

Teachers and admin staff should use the Educa teacher web app on phones and tablets. It accesses all of Educa. Here's how it works.
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Written by Geoff Nixon
Updated over a week ago

Dictate Using Voice to Text on Your Phone

Educa supports voice-to-text dictation with the microphone icon on your phone for stories without typing - on web app and Touch family app.
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Written by Alick Draper
Updated over a week ago

Image Sideways or Upside Down? How to Fix.

If your photo orientation is incorrect on upload, you have options.
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Written by Geoff Nixon
Updated this week

Why can't I see all of my children?

How to check to see if you are assigned to a child.
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Written by Geoff Nixon
Updated over a week ago

Student Passwords - Change/Reset Options

If students forget passwords, they can reset using the "forgot password" link or their Microsoft or Google logins. Here's how.
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Written by Geoff Nixon
Updated over a week ago

Turn on Spell Check in your browser

How to set up spellcheck or change your spell checker dictionary in Educa - by changing your browser setting
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Written by Alick Draper
Updated over a week ago

Log in Tips for Educa Touch

Troubleshooting Tips - Invalid Email or Password resets
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Written by Alick Draper
Updated over a week ago

Translating Educa using Google Translate

How to translate a page on your Educa Site to a different Language
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Written by Alick Draper
Updated over a week ago

Programs for Distance or Remote Learning

Learn how to maintain a connection with your community when distance learning.
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Written by Alick Draper
Updated over a week ago

Image Upload Error - HEIC

If your image is not accepted by Educa, you see a "file error" message, here are your option (for Apple devices)
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Written by Geoff Nixon
Updated over a week ago

Microsoft and Google Single Sign On (SSO)

Access Educa and other sites with one click. Save time or use it as backup if you forget your password!
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Written by Alick Draper
Updated over a week ago

Spelling and Grammar Checking Using Grammarly Extension for Google Chrome

This article outlines the process for installing the Grammarly extension for Chrome for enhanced spelling and grammar checking in Educa.
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Written by Aaron Rushworth
Updated over a week ago

Create Educa shortcut on Your Website

Make it easy for families and staff to log onto to Educa by adding an Educa icon to your website with a link to your Educa site.
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Written by Alick Draper
Updated over a week ago

Internet Explorer (IE) No Longer Supported

Educa no longer supports Microsoft IE, here are your alternatives
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Written by Geoff Nixon
Updated over a week ago

Find Your Educa Touch Software Version Number

Sometimes Educa Support may ask you for the version of iOS, Android or Educa Touch installed on your device. Here's how to do it.
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Written by Alick Draper
Updated over a week ago