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FAQ
Commonly asked questions and troubleshooting ideas
29 articles in this collection
Written by
Educa,
Tierra Talley,
and
Vicki Campbell
Change or Reset your password
Forgot your password? It's easy to reset it.
Written by
Educa
Updated over a week ago
Story Search - If You Can't Find a Story
Three places to look for a story - My Stories, story search and pending stories
Written by
Educa
Updated over a week ago
How to Clear Your Browser Cache or Cookies
If you are encountering issues in Educa, sometimes clearing your browser cache will resolve them
Written by
Educa
Updated over a week ago
How to change video size
How to use Source code to change the size of your video player in Stories and Messages
Written by
Educa
Updated over a week ago
Editing or Linking to Parent Stories
Parent stories cannot be edited by teachers or linked to. But there's a workaround for teachers.
Written by
Educa
Updated over a week ago
Teacher Progressive Web App (PWA) Set Up
Teachers should use the Educa teacher web app when on their phones and tablets - for simpler story creation and access to all of Educa.
Written by
Educa
Updated over a week ago
Troubleshooting FAQ
Frequently asked questions about using Educa
Written by
Educa
Updated over a week ago
Why can't I see all of my children?
How to check to see if you are assigned to a child.
Written by
Educa
Updated over a week ago
Icons and Language in Educa
An explanation of the icons you see around Educa and Educa terms.
Written by
Educa
Updated over a week ago
Upload data from Ratings to DRDP Online
Using Educa's Export template in Ratings for DRDP period-end reporting
Written by
Tierra Talley
Updated over a week ago
Draft & Published Stories - Who Sees Them, Who Can Edit?
Our Story Collaboration setting manages edit rights for draft stories and published stories.
Written by
Educa
Updated over a week ago
Who sees my Draft Plan, Plan and comments?
Access and visibility conventions and options in Educa for planning.
Written by
Educa
Updated over a week ago
Document, Video & Image Uploaders - File Types and Display
Info on our photo, video and asset upload limits and display conventions.
Written by
Educa
Updated over a week ago
Clear Browser Cache Autofill to Reset Password
How to remove and replace old remembered password from your browser when you change your Educa password.
Written by
Educa
Updated over a week ago
Dictate Using Voice to Text on Your Phone
Educa supports voice-to-text dictation with the microphone icon on your phone for stories without typing - on web app and Touch family app.
Written by
Educa
Updated over a week ago
Image Sideways or Upside Down? How to Fix.
If your photo orientation is incorrect on upload, you have options.
Written by
Educa
Updated over a week ago
Translating Educa using Google Translate
How to translate a page on your Educa Site to a different Language
Written by
Educa
Updated over a week ago
Story Due Notification Bells
Use Overdue Alerts to keep track of which children need stories. This article explains the notification bells.
Written by
Educa
Updated over a week ago
Student Passwords - Change/Reset Options
If students forget passwords, they can reset using the "forgot password" link or their Microsoft or Google logins. Here's how.
Written by
Educa
Updated over a week ago
Managing Your Printed Stories
Using Stories to Print in Reports tab to track which stories have been printed.
Written by
Educa
Updated over a week ago
Turn on Spell Check in your browser
How to set up spellcheck or change your spell checker dictionary in Educa - by changing your browser setting
Written by
Educa
Updated over a week ago
Log in Tips for Educa Touch
Troubleshooting Tips - Invalid Email or Password resets
Written by
Educa
Updated over a week ago
Programs for Distance or Remote Learning
Learn how to maintain a connection with your community when distance learning.
Written by
Educa
Updated over a week ago
Microsoft and Google Single Sign On (SSO)
Access Educa and other sites with one click. Save time or use it as backup if you forget your password!
Written by
Educa
Updated over a week ago
Image Uploader - Drag & Drop, Direct Upload
How the image uploader works - and a note one HEIC image (for Apple devices) now supported by our uploader
Written by
Educa
Updated over a week ago
Spelling and Grammar Checking Using Grammarly Extension for Google Chrome
This article outlines the process for installing the Grammarly extension for Chrome for enhanced spelling and grammar checking in Educa.
Written by
Vicki Campbell
Updated over a week ago
Logging In To Educa - Shortcuts
Your Educa website is unique, so you can log in directly. Here are alternatives to going to the Educa website login pages.
Written by
Educa
Updated over a week ago
Internet Explorer (IE) No Longer Supported
Educa no longer supports Microsoft IE, here are your alternatives
Written by
Educa
Updated over a week ago
Find Your Educa Touch Software Version Number
Sometimes Educa Support may ask you for the version of iOS, Android or Educa Touch installed on your device. Here's how to do it.
Written by
Educa
Updated over a week ago