FAQ
Commonly asked questions and troubleshooting ideas
Story Search - If You Can't Find a StoryThree places to look for a story - My Stories, story search and pending stories
Change or Reset your passwordForgot your password or just need to change it? Here’s how to update your Educa password quickly and securely.
Family StoriesHow you can use Family Stories to bring home learning into Educa.
Add Mobile Web shortcut to your home screenLog into Educa via an icon you can add to your phones homescreen
Why can't I see all of my children?How to check to see if you are assigned to a child.
Upload data from Ratings to DRDP OnlineUsing Educa's Export template in Ratings for DRDP period-end reporting
Draft & Published Stories - Who Sees Them, Who Can Edit?Manage who can view and edit stories using the Story Collaboration setting.
Plan VisibilityUnderstand who can see your plans, how visibility is controlled by templates, and how to keep certain content private from families.
Change Your LanguageHow to change the language you use for Educa.
How to Use Story Due Notification Bells (Overdue Alerts)These alerts remind you when a child is due for a story, helping ensure regular updates for families.
Managing Your Printed StoriesUsing Stories to Print in Reports tab to track which stories have been printed.
Logging into EducaHow to login to Educa, with tips to make it easier and what to do if it’s not working
How to Paste Text as Plain TextLearn how to remove unwanted formatting when copying content into Educa, so you can make full use of our layout, font and colour tools.