Apple iOS 11 introduced the HEIC is a subset of HEIF (High Efficiency Image Format). If you add an image via our teacher web app or the Touch family app, your phone will convert the image to .jpeg automatically and load into Educa.

However, Educa does not support this file type if you upload to your computer or to Google Drive first.


This article covers two aspects. (1) Make sure your phone is set to auto-convert to /jpeg for our mobile apps, and (2) how to convert your HEIC image to JPG.

Change Phone Settings to Allow Other Formats

Here's how for Apple phone:

  1. Go to Settings > Camera.

  2. Tap Formats.

  3. Tap "Most Compatible." This setting is available only on devices that can capture media in HEIF or HEVC format, and only when using iOS 11 or later.

  4. All new photos and videos will now use JPEG or H. 264 format.

For Android:

  1. Go to Settings > Camera.

  2. Scroll down and tap Save options under the Pictures section.

  3. Disable the HEIF pictures option

  4. All new photos and videos will now use JPEG

Convert your HEIC image to JPG

Broadly, any device or software related to Microsoft Windows do not accept HEIC files.

However there are a number of ways to convert an HEIC file to JPG, depending on what device you want to upload to. It's best to Google a solution for your device and operating system.

Educa and HEIC

We are working on a way to accept HEIC files and will make announcement when that solution is available to users.

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