Your web browser’s cookies and cache store information to make your online experience faster. However, issues can occur when a website changes data that’s stored in your browser and so there's a mismatch.

Clearing your cookies and cache removes this data, refreshing your browser to receive the changed data. This can help when:

- You're having trouble logging into Educa
- Specific pages in Educa are slow or not working

- You’ve received an Error page in Educa

- Educa Support has helped with an issue and has asked you to clear your cache.


To check that the issue is related to your web browser, try logging into Educa using a different browser, e.g., if you are using Chrome (recommended by Educa), try Safari or Edge. If the issue is not showing on the other browser, then you know it's related to your usual browser and that clearing cookies and cache is worthwhile.


Google Chrome

Web

  1. If you have a PC, hold Ctrl + Shift + Delete on your keyboard.

  2. Select a Time range. To delete everything, select All time.

  3. Select the checkbox next to Cookies and other site data.

  4. Select the checkbox next to Cached images and files.

  5. Click Clear data.

Android

  1. Open the Chrome app.

  2. Tap the 3 dots icon.

  3. Tap History, then tap Clear Browsing Data.

  4. Select a Time range. To delete everything, select All time.

  5. Select the boxes next to Cookies, media licences and site data and Cached images and files.

  6. Tap Clear data.

  7. Tap Clear again to confirm.

iOS

  1. Open the Chrome app.

  2. Tap the 3 dots icon.

  3. Tap History, then tap Clear Browsing Data.

  4. Select Cookies, Site Data and Cached Images and Files.

  5. Tap Clear Browsing Data, then tap again to confirm.



Safari

Web

  1. Click Safari in the upper left corner of the screen.

  2. Click Preferences.

  3. In the Privacy tab, click Manage Website Data.

  4. Click Remove All, then click Remove Now.

iOS

  1. Tap Settings, then tap Safari.

  2. Tap Clear History and Website Data.

  3. Tap Clear History and Data to confirm.



Microsoft Edge

  1. Hold Ctrl + Shift + Delete on the keyboard.

  2. Select the checkbox next to Cookies and saved website data.

  3. Select the checkbox next to Cached data and files.

  4. Click Clear.


Mozilla Firefox

  1. If you have a PC, hold Control + Shift + Delete on your keyboard.

  2. Set Time range to clear to Everything.

  3. Select the checkbox next to Cookies.

  4. Select the checkbox next to Cache.

  5. Select the checkbox next to Active Logins.

  6. Click Clear Now.


Then restart your browser

Once you’ve cleared your browser’s cookies and cache, close and restart your browser and then log back into Educa.

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