Skip to main content
All CollectionsEduca For FamiliesEduca Archiving
Educa Archiving - Troubleshoot opening your ZIP file
Educa Archiving - Troubleshoot opening your ZIP file

Common issues and solutions for accessing your archive file

Educa avatar
Written by Educa
Updated over a year ago

Extracting ZIP files

Once it’s been downloaded, you will need to unzip the portfolio to access your child’s stories and images.

This is usually as easy as “right-click > extract” or “double-clicking” the file from your computer.

Mobile or tablet users

Please make sure you are using a desktop or laptop computer to download the portfolio. Once it’s been downloaded, you will need to unzip the portfolio to access your child’s stories and images.

Did this answer your question?