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Educa Archiving - Troubleshoot opening your ZIP file
Educa Archiving - Troubleshoot opening your ZIP file

Common issues and solutions for accessing your archive file

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Written by Educa
Updated over a week ago

Extracting ZIP files

Once it’s been downloaded, you will need to unzip the portfolio to access your child’s stories and images.

This is usually as easy as “right-click > extract” or “double-clicking” the file from your computer.

Mobile or tablet users

Please make sure you are using a desktop or laptop computer to download the portfolio. Once it’s been downloaded, you will need to unzip the portfolio to access your child’s stories and images.

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