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Educa Archiving - Troubleshoot receiving your download link
Educa Archiving - Troubleshoot receiving your download link

Common issues and solutions for accessing your download link

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Written by Educa
Updated over a week ago

Processing times

Sometimes it can take a while for us to package up your child's portfolio. This might be because of high demand, or the size of the portfolio itself. Hold tight and you should receive a download link within 24hrs.

Lost in spam/junk email folder

Occasionally the email containing your link may end up in your spam or junk folder. We suggest checking this.

Lost or misplaced link

If you have misplaced or lost your download link you can also use the link in your original email to find the option to download.

If you still don't receive the file link within the times above or cannot get back to your link please get in touch with us at

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