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Pricing Model - FAQs

Understanding our Pricing Model: Frequently Asked Questions

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Written by Educa
Updated over 2 weeks ago

Overview

Pricing is simple and aligned with your centre or service

At Educa, our goal is to support teachers to easily create space and make time to cultivate exploration and early learning. We’re operating on a straight capacity-based pricing model. With this model, customers can expect to pay only as they grow with a flexible pricing model that removes hosting fees.

There is a flat fee per child per month based on your current capacity:

  • $1.59 per child profile, monthly

  • There is a 15-child minimum capacity per site increasing in convenient multiples of 5 profiles, ensuring your continued flexibility

  • No fixed per centre fees

Frequently Asked Questions

Where can I see my current profile capacity?

Site Administrators have the ability to access and adjust the profile limit for their site to match the needs of their platform on the Billing section within the Site Settings. Details on how to adjust the child profile limit on your site are in our Increase or Decrease a Site's Child Profile Limit help article.

Will there be any changes to the billing system?

Yes, we’re excited to introduce a new and improved billing system, which we’ll be rolling out gradually, starting with a select group of our customers. This presents a great opportunity to enhance your billing experience. We’ll reach out to you directly when it’s your turn. You can find further details on this page if you've already been contacted.

☝️ If you haven’t been contacted yet about this transition but would like to opt in early, please reach out to us at support@geteduca.com.

Are there any discount options available? What if I cannot afford the pricing?

If you are currently on a monthly plan, we offer the option to switch to an annual plan, which provides a discounted rate of $1.39 per profile. This option can help make the costs more manageable by spreading them over a longer period while enjoying a lower rate.

For services with >200 profiles, we offer different pricing plans. Please contact us to discuss further.

How can I change or cancel my subscription?

If you choose to not continue your subscription under the new pricing, you may terminate your subscription for convenience at any time in writing. For us to formally process your cancellation, you need to fill out this cancellation form. Please note - as soon as your cancellation has been processed, your site will be automatically closed at the end of your current billing cycle.

Are there any plans for future price increases?

We review our pricing regularly, taking into account market trends and operational costs. Should any price adjustments become necessary in the future, we will ensure to communicate these changes clearly and promptly.

Who can I talk to if I have more questions?

For further questions please don’t hesitate to contact support@geteduca.com.

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