Families linked as Mother, Father or Parent can download a child’s portfolio (stories, photos and videos) while the profile is active and for up to 3 months after it’s archived. You’ll get an email with a .zip download link—extract it, then open “[child’s name]’s learning stories” in your web browser.
Requires an active (not paused) Educa site.
Quick steps
Open the child’s profile → Profile.
Click Download Profile → Okay.
Open the email “Your Child Profile Download is Ready” and click the link.
Extract (unzip) the file first, then open [child’s name]’s learning stories in your browser.
How to Download a Profile (detailed)
Open the child’s profile
From the child’s profile page, click Profile (or tap their profile picture on mobile).
Start the download
Click Download Profile in the left sidebar. When asked, click Okay to continue.
Check your email
Look for an email from Educa with the subject: Your Child Profile Download is Ready.
Click the link in the email to start the download (choose a save location if prompted).
☝️ Note: The link stays active for 2 hours. If it expires, repeat Download Profile to get a fresh link.
Extract (unzip) the file before opening
Your browser will download a .zip file. Extract (unzip) it first—opening files before extracting can cause images to appear missing in stories.
About the Download (what's included)
All learning stories gathered into a single HTML page for easy reading in your browser.
All individual photos, videos and PDFs used in stories are included in a Files folder.
Plans and forms are not included in this bulk download. If you need them, save those from Educa before the profile is archived.
Extracting the .zip File
Locate the downloaded folder (named “[child’s name]”)—usually in Downloads.
Right-click the folder and select Extract All.
Choose a location (or use the default) and click Extract.
Open the extracted folder and double-click [child’s name]’s learning stories to view in your browser.
If the file doesn’t open, right-click → Open with → choose Google Chrome (recommended) or your preferred browser.
What you’ll see inside the folder
Files - contains all photos, videos and PDFs.
[child's name]'s learning stories - an HTML file that opens all stories together in your web browser.
Troubleshooting & FAQs
I don’t see “Download Profile.”
Your relation might not be set to Mother/Father/Parent. Ask your centre to check.
The email link expired. What now?
Go back to the child’s profile and click Download Profile again to receive a new link (valid for 2 hours).
My stories page opens but the images don’t show.
Be sure you extracted (unzipped) the download before opening [child’s name]’s learning stories.
Using iPhone/iPad?
Extract in the Files app before opening. Some mobile browsers won’t load local HTML reliably—if you see a blank page, use a computer.
💡Optional: Portfolio Archive (keepsake)
Before records are permanently deleted, families may receive an optional email offer for a complete Portfolio Archive (PDFs of every individual learning story + all images/videos). If eligible, look for the invite in your inbox.
Related: About Educa Archiving – what happens when a child leaves and how data is removed.