Why Can't I See All of My Children?

If you can’t see a child you work with in Educa, what you can access depends on your site’s Class Privacy settings and which children are assigned to you.

First, Check Where You’re Looking

There are two important places to find children in Educa:

My Children shows the children assigned to you through your Class or as Profile Children.
All Children shows the child profiles you have permission to access.

If Class Privacy is turned off, teachers can access all active child profiles from Children > All Children. Your My Children list will still only show children assigned to you.

If Class Privacy is turned on, you can only access:

Children in a Class you are assigned to.
Children assigned directly to you as Profile Children.

Site Admins can access all child profiles regardless of Class Privacy.

If You Still Can’t See a Child

Ask someone with site admin access at your centre to check the child’s Class and Profile Teacher assignments.

🔒 Site Admins only – Only users with site admin access can manage these assignments. If you don’t see these options, you don’t have permission. Ask someone with site admin access at your centre to help.

Check the Child’s Class

Classes & Groups in Educa showing where a Site Admin assigns children and teachers to a Class.

Go to Children > Classes & Groups.
Open the Class the child should belong to.
Check that the child is assigned to the correct Class.
Check that the teacher is also assigned to that Class.
Make any required changes and select Save.

If Class Privacy is on, teachers assigned to that Class will be able to access the children in it.

Assign the Child as a Profile Child

If a teacher needs access to a child outside their usual Class:

Open the child’s profile.
Select Edit Profile.
Scroll to Profile Teachers.
Select the teacher who needs access.
Select Save.

The child will now be available to that teacher as a Profile Child.

You can also manage Profile Children in bulk from:

Settings > Site Settings > Teachers > Profile Teacher

Still Can’t Find the Child?

Check that the child’s profile is still active and has not been archived.

If the child is active and the Class and Profile Teacher assignments are correct, contact Educa Support for help.