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How to contact Educa Support

Can't find the help you need? Get in touch!

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Written by Educa
Updated over 2 weeks ago

Before contacting us directly, we recommend exploring our comprehensive Help Center, where you'll find a wealth of information and answers to common questions and problems.

You can get help through our in-app chat or by emailing us directly. For faster service, we recommend using chat first.

Chat Support

  1. Click the blue chat icon in the bottom-right corner of your Educa screen.

  2. Type your question or describe your issue.

  3. One of our support agents will reply shortly.

Note: Chat is usually the quickest way to get help.

Email Support

Email us if you’d prefer a written record or cannot access chat. Choose the appropriate address below, then include the key details so we can jump straight into troubleshooting

What to include in your message

  • Site or centre name & URL

  • Brief description of your question or request

  • If you’re reporting an issue, please also include:

    • Detailed steps to reproduce the problem (click-by-click)

    • Any error messages or codes you see

    • If available, screenshots or recordings showing the issue

    Providing these details up-front means less back-and-forth and a quicker fix!

Phone Support

Prefer to speak with us directly? You can call:

  • Australia: 1800 79 7518

  • New Zealand: 0800 233 822

  • USA: 206 299 0961

Note: Phone lines can be busy; chat or email may be faster. If we don’t answer right away, please leave a brief message including your name, the name of your centre and an email address to get in touch, and we’ll get back to you as soon as we can.

For sales and enterprise inquiries, please reach out to us through the Sales Inquiry form on our website and someone will get right back to you 🤗.

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