Before contacting us directly, we recommend exploring our comprehensive Help Centre Resources, where you'll find a wealth of information and answers to common questions and problems.
You can get help through our in-app chat or by emailing us directly.
Our support team monitors chat and email during business hours. We'll get back to you as soon as we can.
Chat Support
If you're logged into Educa:
Click the blue chat icon in the bottom-right corner of your Educa screen.
Type your question or describe your issue.
One of our support agents will reply shortly.
Email Support
If you’d prefer a written record or cannot access chat, you can email us at the below address. Make sure to include the key details so we can jump straight into troubleshooting.
What to include in your message
Your centre/site name and Educa site URL
Brief description of your question or issue
If you’re reporting a problem, also include:
Detailed steps to reproduce the problem (click-by-click)
Date/time you first noticed the proble
Any error messages you see
Screenshots or screen recordings
The more details you provide upfront, the faster we can help you!
Phone Support
Prefer to leave a message? You can call our voicemail service:
Australia: 1800 79 7518
New Zealand: 0800 233 822
USA: 206 299 0961
Please leave a message including your name, the name of your centre, an email address to get in touch and a brief description of your issue, and we’ll get back to you as soon as we can.
When you'll hear from us: We check voicemails regularly during business hours and will call you back as soon as possible.
Need faster help? Use chat or email support for quicker responses.
For sales and enterprise inquiries, please reach out to us through the Sales Inquiry form on our website and someone will get right back to you.